Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 1, 2026

Queen Mattress Australia ("we," "us," or "our") operates the website queen-mattress.com.au. This Privacy Policy describes how we collect, use, disclose, and protect information that applies to our website and your choices about the collection and use of your information.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Contact us through our contact form
  • Subscribe to our newsletter
  • Complete our sleep quiz
  • Leave comments or feedback

This information may include your name, email address, and any other information you choose to provide in your message.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your visit, including:

  • IP address and general location (city/country level)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device type (desktop, mobile, tablet)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience and understand how visitors use our site.

Types of cookies we use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect your experience on our website.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send newsletters and updates if you've subscribed
  • Improve our website content and user experience
  • Analyze website traffic and usage patterns
  • Detect and prevent fraud or security threats
  • Comply with legal obligations

Affiliate Disclosure

Queen Mattress Australia participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on affiliate links on our site and make a purchase, we may earn a commission at no additional cost to you.

We maintain editorial independence in our reviews and recommendations. Affiliate relationships do not influence our content or opinions.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Service providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential
  • Legal requirements: We may disclose information when required by law or to protect our rights, privacy, safety, or property
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website contains links to third-party websites, including Amazon and other retailers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: